Customer Service Basics

Course Overview:

This course is designed to equip learners with the foundational skills and knowledge required for effective customer service in the hospitality and tourism industry. The course focuses on communication techniques, problem-solving, and building customer satisfaction. It is structured into three modules, each with five lessons.

Course Deliverables:

• Quizzes: Each module will include a 10-question quiz to test comprehension.
• Practical Activities: Real-world scenarios for learners to practice their skills.
• Assessment: A final 30-question course assessment covering all three modules.
• Certification: Learners will receive a certificate upon successful completion of the course.